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Learn more about what's available, what's not and how we are keeping you safe.

Please note: Forest Heights Community Library will be temporarily closed beginning Monday, October 25, for approximately six weeks.

Checkmark  What's Available

The library continues to provide the following contact-free services at this time:

 

The following in-library services are available:

Available  Browsing library collections

Available  Common seating areas

Available  In-person holds pickup

Available  Grace Schmidt Room

Available  Newspapers

Available  Photocopying and scanning

 

Billie's Book Picks

Billie's Book Picks

Need children’s books? Billie Bookbot can help!

Billie’s Book Picks are special surprise bags filled with 5-10 hand-selected books. Choose between Picture Books, Board Books, Early Readers, Comics & Graphic Novels, Non-Fiction and Chapter Books.

Grab a Billie’s Book Picks bag today!

 

Surprise Bags for Adults

DiscoveREADS

Having trouble deciding what to read next?

To help you along, we are offering handpicked selections of books, magazines, and dvds. Each bundle will contain 5 items in your chosen format. Tell us what you are looking for and we will take it from there!

Request a bundle

 

Educator Kits

Educator Kits

Do you need resources for your classroom? Are you homeschooling and looking for books to help supplement at-home learning?

Let us know what you are looking for and we will put together a kit of 10 resources to help with your student’s learning.

Request an educator kit

 

Not Available  What's Not Available

Some of our collections and services remain unavailable at this time. These include:

Not available  Broadcast studio

Not available  In-person library programs

Not available  Meeting rooms

Not available  Toys and children's play areas

 

Keeping Safe  How we're keeping you safe

  • Occupancy limits, per Provincial guidelines
  • Providing hand sanitizer for all customers
  • Reorganized spaces for physical distancing, including barriers at service points
  • Increased sanitation schedule
  • Staff training on safety measures

 

How you can help  What you can do to help

  • Stay home if you are feeling unwell, have a fever, new cough, or difficulty breathing
  • Wear a face covering
  • Practice physical distancing
  • Wash or sanitize your hands before entering the building, and frequently throughout your visit
  • Limit the duration of your visit
  • Be kind!

 

Do I need proof of vaccination to enter the library?

Do I need proof of vaccination to enter the library?

Public libraries are not currently included on the list of settings in which proof of vaccination is required.

Ontario Ministry of Health: Proof of Vaccination Guidance for Businesses and Organizations under the Reopening Ontario Act (pdf)

Can I look for items or pick up my holds in the library?

Can I look for items or pick up my holds in the library?

Yes! All Kitchener Public Library locations are open for in-person browsing and holds pickup.

Curbside pickup is available for those who prefer a contactless option.

How long can I borrow items?

How long can I borrow items?

All items can be borrowed for 3 weeks. You may renew* your items twice, so long as they have not been placed on hold by anyone else. 

We are now a proudly fine-free library and you will not be charged overdue fines on your items. However, items will be assumed lost if not returned within 60 days of their extended due date and you will be billed a replacement fee.

* Due to high demand, wireless hotspots cannot be renewed.

How do I return my items?

How do I return my items?

There are two options for returning your item(s).

1) You can return your item(s) at your convenience via the outdoor book drops any library location. 

2) You can also return your item(s) in-library during our hours of operation.

Note: Large items, including outdoor equipment, instruments, and book club sets can only be returned in-library.

We are now a proudly fine-free library and you will not be charged overdue fines on your items. However, items will be assumed lost if not returned within 60 days of their extended due date and you will be billed a replacement fee.

Why did I receive an email about my items being overdue?

Why did I receive an email about my items being overdue?

The message you received is just a reminder about items that are checked out and are now past due. But don't worry! Although the items listed in the message are past their due date, no overdue fines will be charged.

We look forward to having these items returned at your convenience to any library location.

For more information, please visit kpl.org/loans.

Can I use a study room?

Can I use a study room?

Yes! Central Library has seven study rooms available for use. Four of the rooms are first-come, first-served and three of the rooms can be reserved. Learn more

Additional information

Additional information

Do you have a question that wasn't answered here?

Please contact us by telephone at 519-743-0271 or email us at askkpl@kpl.org.