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Libraries are open for expanded in-person services under Step Three of the Provincial Roadmap to Reopen.

Learn more about what's available, what's not and how we are keeping you safe.

Checkmark  What's Available

The library continues to provide the following contact-free services at this time:

 

The following in-library services are available:

Available  Browsing library collections

Available  In-person holds pickup

Available  Grace Schmidt Room (appointment only)

Available  Study seats (reservation only)

Available  Desktop computers (reservation only)

Available  Heffner Studio workstations (reservation only)

Available  Photocopying and scanning

Available  Faxing (Central Library only)

 

Billie's Book Picks

Billie's Book Picks

Need children’s books? Billie Bookbot can help!

Billie’s Book Picks are special surprise bags filled with 5-10 hand-selected books. Choose between Picture Books, Board Books, Early Readers, Comics & Graphic Novels, Non-Fiction and Chapter Books.

Grab a Billie’s Book Picks bag today!

 

Surprise Bags for Adults

DiscoveREADS

Having trouble deciding what to read next?

To help you along, we are offering handpicked selections of books, magazines, and dvds. Each bundle will contain 5 items in your chosen format. Tell us what you are looking for and we will take it from there!

Request a bundle

 

Educator Kits

Educator Kits

Do you need resources for your classroom? Are you homeschooling and looking for books to help supplement at-home learning?

Let us know what you are looking for and we will put together a kit of 10 resources to help with your student’s learning.

Request an educator kit

 

Not Available  What's Not Available

Some of our collections and services remain unavailable at this time. These include:

Not available  3D printing

Not available  Macbooks and Chromebooks

Not available  In-person library programs

Not available  Recording and broadcast studios

Not available  Toys and children's play areas

Not available  Common seating areas

Not available  Meeting rooms

Not available  Musical instruments

Not available  Newspapers

 

Keeping Safe  How we're keeping you safe

  • Occupancy limits, per Provincial guidelines
  • Providing hand sanitizer for all customers
  • Reorganized spaces for physical distancing, including barriers at service points
  • Increased sanitation schedule
  • Staff training on safety measures

 

How you can help  What you can do to help

  • Stay home if you are feeling unwell, have a fever, new cough, or difficulty breathing
  • Wear a face covering
  • Practice physical distancing
  • Wash or sanitize your hands before entering the building, and frequently throughout your visit
  • Limit the duration of your visit
  • Be kind!

 

When can I pick up my holds?

When can I pick up my holds?

We will notify you by email or telephone when your item(s) are ready to be picked up. After receiving this notification, you can visit us any time that is convenient for you during library hours of operation.

Can I look for items in the library?

Can I look for items in the library?

Yes! All Kitchener Public Library locations are open for in-person browsing.

Curbside pickup will remain available for those who prefer a contactless option.

 

 

How long can I borrow items?

How long can I borrow items?

All items can be borrowed for 3 weeks. You may renew* your items twice, so long as they have not been placed on hold by anyone else. 

We are now a proudly fine-free library and you will not be charged overdue fines on your items. However, items will be assumed lost if not returned within 60 days of their extended due date and you will be billed a replacement fee. 

Musical instruments are not available for loan at this time.

* Due to high demand, wireless hotspots cannot be renewed.

 

How do I return my items?

How do I return my items?

There are two options for returning your item(s).

1) You can return your item(s) at your convenience via the outdoor book drops any library location. 

2) You can also return your item(s) in-library during our hours of operation.

Note: Large items, including outdoor equipment, instruments, and book club sets can only be returned in-library.

We are now a proudly fine-free library and you will not be charged overdue fines on your items. However, items will be assumed lost if not returned within 60 days of their extended due date and you will be billed a replacement fee.

Why did I receive an email about my items being overdue?

Why did I receive an email about my items being overdue?

The message you received is just a reminder about items that are checked out and are now past due. But don't worry! Although the items listed in the message are past their due date, no overdue fines will be charged.

We look forward to having these items returned at your convenience to any library location.

For more information, please visit kpl.org/loans.

Additional information

Additional information

Do you have a question that wasn't answered here?

Please contact us by telephone at 519-743-0271 or email us at askkpl@kpl.org.