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We're delighted to welcome you back into our spaces!

It’s been too long and we have missed you. Library service is going to look a little bit different in this "new normal", so please review the information below about the new processes and safety measures in place.

 

Checkmark  What's Available

Some library services will be available on a drop-in basis, while others will be available by reservation only.

Drop-in Services

Contact Free Holds Pickup  Contact-free holds pickup

In Library Holds Pickup  In-library holds pickup

Browse Collections  Browse our collection in person

Printing and Photocopying  Printing, photocopying and scanning

Faxing  Faxing (Central only)

Ice Skates  Curbside Skate Lending

 

 

 
Billie's Book Picks

Billie's Book Picks

Need children’s books? Billie Bookbot can help!

Billie’s Book Picks are special surprise bags filled with 5-10 hand-selected books. Choose between Picture Books, Board Books, Early Readers, Comics & Graphic Novels, Non-Fiction and Chapter Books.

Grab a Billie’s Book Picks bag today!

 

Surprise Bags for Adults

DiscoveREADS

Having trouble deciding what to read next?

To help you along, we are offering handpicked selections of books, magazines, and dvds. Each bundle will contain 5 items in your chosen format. Tell us what you are looking for and we will take it from there!

Request a bundle

 

Educator Kits

Educator Kits

Do you need resources for your classroom? Are you homeschooling and looking for books to help supplement at-home learning?

Let us know what you are looking for and we will put together a kit of 10 resources to help with your student’s learning.

Request an educator kit

 

Not Available  What's Not Available

Some library services will remain unavailable during this phase of reopening. These include:

Not available  In-person library programs

Not available  Toys and play areas in our Children's departments

Not available  Toy Collection at Pioneer Park

Not available  Extended library visits

Not available  Common seating areas

Not available  Newspapers, magazines and musical instruments

Not available  Study rooms and meeting room rentals

Not available  Audio and Digital Media Production

 

Keeping Safe  How we're keeping you safe

  • Occupancy limits, per Provincial guidelines
  • Providing hand sanitizer and face masks, as needed
  • Reorganized spaces for physical distancing, including barriers at service points
  • Isolating all returned and heavily browsed materials for 24 hours
  • Increased sanitation schedule
  • Staff training on safety measures

 

How you can help  What you can do to help

  • Stay home if you are feeling unwell, have a fever, new cough, or difficulty breathing
  • Wear a face covering
  • Practice physical distancing
  • Wash or sanitize your hands before entering the building, and frequently throughout your visit
  • Limit the duration of your visit

 

Is it safe to borrow library materials?

Is it safe to borrow library materials?

We are taking all precautions to ensure that the items on our shelves, and any items returned to us, are safe to be handled. Any returned or heavily browsed items will be isolated for 24 hours, prior to being loaned out again.

When can I pick up my holds?

When can I pick up my holds?

We will notify you by telephone or email when your item(s) are ready to be picked up. After receiving this notification, you can visit us any time that is convenient for you during library hours of operation. You can choose to come inside the library to pick up your hold or to use our contact-free curbside pickup service, Curb and Carry.

Can I look for items in the library?

Can I look for items in the library?

Yes! Beginning Feb 18, you will be able to browse our collections in-person at all locations except Pioneer Park. Pioneer Park will expand in person services as of Monday, Feb 22, 2021.  

Certain items, including magazines, comics, and board books are not available to browse. But don't worry! You can still place holds on these items using the library catalogue. 

Per the Provincial reopening guidelines, we will be adhering to occupancy limits in our buildings. Please try to limit the duration of your visit, to allow others to browse the collections as well.

 

How long can I borrow items?

How long can I borrow items?

All items can be borrowed for 3 weeks. You may renew* your items twice, so long as they have not been placed on hold by anyone else. 

We are now a proudly fine-free library and you will not be charged overdue fines on your items. However, items will be assumed lost if not returned within 60 days of their extended due date and you will be billed a replacement fee. 

Musical instruments are not available for loan at this time.

* Due to high demand, wireless hotspots cannot be renewed.

 

How do I return my items?

How do I return my items?

Our book drops are open! You can return your item(s) at your convenience to any library location. 

We are now a proudly fine-free library and you will not be charged overdue fines on your items. However, items will be assumed lost if not returned within 60 days of their extended due date and you will be billed a replacement fee. 

Returned items will be isolated for 24 hours before they are checked in and removed from your library account.

* Note: If you borrowed items before the library closure, you may see overdue fines on your account. These fines will be waived when the item is checked in.

Why did I receive an email about my items being overdue?

Why did I receive an email about my items being overdue?

The message you received is just a reminder about items that are checked out and are now past due. But don't worry! Although the items listed in the message are past their due date, no overdue fines will be charged.

We look forward to having these items returned at your convenience to any library location.

For more information, please visit kpl.org/loans.

Additional information

Additional information

Do you have a question that wasn't answered here?

Please contact us by telephone at 519-743-0271 or email us at askkpl@kpl.org.